TennisPoint.com Help Desk

Frequently Asked Questions

  • Can I manage our Paddle Tennis Team on TennisPoint?

    Yes, you can manage your Paddle Tennis team on TennisPoint. We have many Paddle tennis teams already using TennisPoint and even multiple Paddle Tennis Leagues managing everything on TennisPoint.
  • Can I manage our Pickle Ball Team on TennisPoint?

    Yes, you can manage your Pickle Ball Team on TennisPoint. The "structure" of Pickle Ball is almost identical to tennis so TennisPoint matches up perfectly!
  • Can we manage our club's entire League on TennisPoint?

    Great - you can manage the league on TennisPoint. You do need to setup your account though as a "league manager" account here: http://www.tennispoint.com/?event=signUpLeagueTourneyManager Here are the steps for managing a league on TennisPoint.com Sign-up to manage your league on TennisPoint --...
  • How can I send an email out to an old team?

    There are a couple of ways to send an email to an old team: Log into your TennisPoint account Go to the “messages” tab in the top navigation and click on “Create New Message” a. select the “radio button” “Person(s) from my Address Book”. This will open up a listing of all the players from your ...
  • On the availability page, how do I see my previously played matches?

    To minimize horizontal scrolling, the website now automatically hides matches that are older than 10 days... don't fear you can easily make them appear again. In the "summary column" (to the right of your name), there is text below the summary info with "[x] hidden matches - view all". By cl...
  • Tell me more about Account Security and Passwords

    We have 2 different types of security measures used..... Website --> Account passwords are hashed using one of the leading hashing algorithms - BCrypt. Hashing a password also makes it NOT decrypt-able, which means if you forget your account password it will need to be reset (https://helpde...
  • What type of tennis league teams can I manage on TennisPoint?

    TennisPoint helps tennis team captains manage their teams for USTA, ALTA, NorCal and many other community tennis leagues regionalized around the United States. TennisPoint is even used by many High School teams to manage their team's lineups, availability and communication needs. Any age limita...
  • Where are the TennisPoint Servers Located?

    TennisPoint.com servers are hosted on Amazon's cloud in an enterprise class data center which has battery backups, diesel generators, secure racks, biometric access control and more bandwidth than most could ever imagine. The data center has 4 separate providers to ensure that the bandwidth is al...
  • Will you share or sell my account data?

    We take the privacy of our users very serious. We never sell any information, nor do we publish any of your personal contact information from your account profile. We do have some tennis partners which we will email on behalf of, but we give you an easy ability to opt-out of those emails if you ...